Policies
 
For Retail Customers Only
Return Policy / Warranty Returns
All Speedtech products are warranted against manufacturing defects for one year from date of purchase. This warranty does not cover transportation costs to us nor does it cover a product subjected to misuse or accidental damage. Within this period we will repair or replace any instrument, at our discretion, without charge. Customers that ask for rush delivery of a warranty repair / replacement, are responsible for return shipping fees. Otherwise all warranty repairs / replacements will be shipped by UPS Ground or Parcel Post for non-US customers.

Customers must call our technical line for assistance with troubleshooting to rule out the possibility of simple human error. If it is determined that the unit is in fact defective, a return authorization number must be acquired in order to return the product. Units that are returned without authorization may be subject to shipping charges incurred if the unit is not found defective.

Technical Assistance Line: 703.430.8055 Hours: M-F 9:00AM - 5:30PM EST

A detailed explanation of the instrument's defect and a proof of purchase must accompany all warranty returns. The customer should also include their name, address, phone number, and email address (if applicable).

Within 30 days of purchase, any product may be returned for a refund for any reason, if it is in pristine condition and returned in original packaging. No instruments are accepted for return after 30 days. Instruments that have been scratched or damaged in any way may not receive any credit.

Damage
Once the goods have reached their shipping destination, Speedtech's responsibility ceases. Any instrument damaged after that point will be the responsibility of the customer. If a customer receives damaged instruments directly from Speedtech, they should contact us immediately. Claims for damaged goods will only be accepted within 48 hours of delivery.

Speedtech Instruments
PO Box 153
Unionville, VA 22567

703.430.8055 customer service
703.430.8066 fax
Street address for UPS / Fed Ex shipments
45449 Severn Way #165 Baronwood
Sterling, VA 20166

info@speedtech.com




Laylin Associates - PO Box 153, Unionville, VA 22567
Tel: 540-854-6749 - Fax: 540-854-6837
info@laylinassociates.com |  sales@laylinassociates.com